Custom Cruisers Ltd Returns Procedure
HELMETS, Goggles, Visors and PIVOT KITS
In the interest of Health and Hygiene, we regret that the above items cannot be accepted for returns if they have been removed from their packaging and/or worn. Your statuary rights are unaffected.
Please note: Returns must be notified via telephone or email within 48 hours of receipt and can only be accepted if returned still unopened and in the original packaging with a copy of invoice and a letter stating the reason for return.
Returned items will not be accepted for refunds without a returns number or, if they do not have the original packaging or have been fitted to a bike or vehicle.
Special order or custom-made items will not be accepted for refunds.
RETURNS ADDRESS
Custom Cruisers Ltd
Unit 5B Monk Road
Alfreton
Derbyshire
DE55 7RL
Please review your order information carefully prior to clicking the “Submit Order” button
Custom Cruisers UK cannot be responsible for the submission of inaccurate order information.
If there is an error in your completed order or you need to cancel, please contact us immediately by phone (Not answerphone), or email, giving your name address, order number, order date and a valid contact email address or phone number.
We value your custom, but you are ultimately responsible for the accuracy of your contact information and the contents of your order.
Cooling off
You have the right to cancel your order up to 7 working days after receipt of your goods, this cooling off period does not apply to goods that have been custom made to the customers’ requirements.
Please note: Returns must be notified via telephone (Not answerphone) or email within 7 working days of receipt and can only be accepted if returned still unopened and in the original packaging with a copy of invoice and a letter stating the reason for return.
Returned items will not be accepted for refunds without a returns number or, if they do not have the original packaging or have been fitted to a bike or vehicle.
Special order or custom-made items will not be accepted for refunds.
Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), we are not liable, and do not refund the cost of returning items unless they are faulty.
If the goods are returned simply because of a 'change of heart', then the return shipping costs are to be borne by the customer.
Please review your order information carefully prior to clicking the “Submit Order” button
Custom Cruisers UK cannot be responsible for the submission of inaccurate order information.
Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), we are not liable, and do not refund the cost of returning items unless they are faulty. Under these regulations, consumers are reminded they have a statutory duty whilst in possession of the goods to take reasonable care of them, and package them adequately, to avoid transit damage on return.
(This why you should retain the original packaging).
If you receive a parcel which has been damaged en-route, please ensure you have signed 'contents unchecked' on the delivery note - THIS IS VERY IMPORTANT, this will enable us to claim against the carrier.
We will endeavour to refund your money in the shortest possible time in the method used to make payment.
Please note: Errors and omissions excluded.
We all make mistakes as you know, so we cannot get 100% accuracy - but do our best to correct errors.
Germany
The following text needs to be present in your terms and conditions page under AGP/Payments.
In Zusammenarbeit mit Klarna bieten wir die folgenden Zahlungsoptionen an.
Die Zahlung erfolgt jeweils an Klarna:
- Klarna Rechnung: Zahlbar innerhalb von 14 Tagen ab Rechnungsdatum. Die Rechnung wird bei Versand der Ware ausgestellt und per Email übersandt. Die Rechnungsbedingungen finden Sie hier (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0).
- Klarna Ratenkauf: Mit dem Finanzierungsservice von Klarna können Sie Ihren Einkauf flexibel in monatlichen Raten von mindestens 1/24 des Gesamtbetrages (mindestens jedoch 6,95 EUR) bezahlen. Weitere Informationen zum Klarna Ratenkauf einschließlich der Allgemeinen Geschäftsbedingungen und der europäischen Standardinformationen für Verbraucherkredite finden Sie hier. (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account)
- Sofortüberweisung
- Kreditkarte (Visa/ Mastercard)
- Lastschrift
Die Zahlungsoptionen werden im Rahmen von Klarna Checkout angeboten. Nähere Informationen und die Nutzungsbedingungen für Klarna Checkout finden Sie hier(https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/checkout). Allgemeine Informationen zu Klarna erhalten Sie hier (https://www.klarna.com/de).
Ihre Personenangaben werden von Klarna in Übereinstimmung mit den geltenden Datenschutzbestimmungen und entsprechend den Angaben in Klarnas Datenschutzbestimmungen behandelt (https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf).