1.1 Custom Cruisers Ltd located at Unit 5B Monk Road Industrial Estate, Alfreton, Derbyshire, DE55 7RL, United Kingdom and is registered at Companies House, number 03510929 (“Custom Cruisers” or “we” or “us”).VAT GB 706295433 tel 01773835666v
2. Ordering
2.1 Orders need to be placed before GMT 14:00 hours for same day shipping if in stock . Orders can be placed by telephone, e-mail or through our website. We are open during business hours, Monday to Friday from GMT 9:00 to 17:00 hours.and SHUT sunday Mondays , In the case of ordering by telephone, we will not be in any way responsible for any errors in these orders, we strongly advise to use the website or e-mail for ordering. We cannot guarantee that orders will be shipped the same day. When orders are impossible to ship the same day, even when placed before 14:00 GMT, the order will be processed the next working day without further notice.
2.2 Website and e-mail orders can be placed 24 hours a day, seven days a week.
2.3 Orders cannot be put on hold unless you copntact us on 01773835666 or by email : sales@customcruisers.com with the current covid and shipping issues and price increases we cannot guarantee and non stock item delivery dates if dfrom non UK suppliers .
2.4 Orders can be placed using part numbers only.
3. Special Orders
3.1 Whenever you are looking for a specific part, please let us know. It is possible that we have this item on the shelf, ready to be shipped.Special orders as named cannot be refunded once ordered without our suppliers OK and fees on return and restock fee they charge us if agreed with supplier ,then like us a credit note may be issued if approved .
4. Prices
4.1 Prices mentioned in our pricelists do not comprise VAT taxes. We will always try to keep prices as stable as possible but sometimes we are forced to make adjustments. All prices mentioned in our pricelists are subject to change without prior notice.
4.2 as UK is not now in Europe if NON UK You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you please call local tax import office to see if applicable.
5. Returns and Warranty
5.1 PLEASE call for a returns number 01773835666 In the unlikely event that you receive goods which are not what you have ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or credit to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation e-mail within one working day after delivery of the goods (if UK or reasonable time if abroad) and PROVIDED THAT you return the damaged or defective goods to us. see term 3.1 for special orders .
5.2 Only when postage is prepaid returns will be accepted. No shipping cost credit will be issued on any return shipment. A copy of the invoice on which the returned item was billed plus our returns form, must be included in all return shipments.
5.3 When either the invoice or the form is not included the return will be put aside without further notice and the returned goods will be destroyed after 15 working days. We will not be liable for any costs due to the loss of the returned goods.
5.4 Incorrectly supplied or "in Stock " ordered goods must be returned within 14 days or 10 working days after invoice date, clean and in its unopened original packaging. These will be credited to you.
5.5 Electrical items cannot be returned. We do not warranty any electrical items including batteries. Any warranty concerning electrical items must be addressed to the manufacturer directly.
5.6 No returns are accepted on helmets, clothing and apparel, except in case of a warranty claim.
5.7 NOTHING IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS.
6. Transport
6.1 Any period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If there are any changes to the details supplied by you, it is your responsibility to inform us as soon as possible. Goods may be sent to you in instalments.
6.2 When accepting a shipment always check if the shipment includes all boxes and if these are undamaged. When damaged or incomplete always mention this to the driver and when signing mention this on the waybill. Goods that are missing from a shipment should be reported to us within one working day after receiving the shipment (the so called “Next Day Claim”). We reserve the decision right to grant such claims. No shipping cost credit will be issued on any shipment.
6.3 We will not be responsible for damage to goods during the shipping process or for any costs involved due to late or non-arrival to the extent that the delay is due to any event outside our reasonable control.
6.4 Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
6.5 Please note that shipping costs are dependent on the weight, size and dimensions of the ordered and shippable parts and due to certain (IATA) rules and regulations not all parts/chemicals can shipped using our couriers.